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Privacy Policy FixMan

Here at Fixman (we, us,), we always have in mind that your privacy is really important for you. This is the main reason why we are highly respect and protect the privacy of all users of our website and all services we provide (“our Services”).

This Privacy Policy, which you can find below, will give you the basic information about all personal data we collect from you / you provide to us and that will be processed by us. You have an obligation to read it with attention in order to understand what our views and practices are regarding your personal data and how we will handle it.

In the cases where you use and provide information to us by our Services, you confirm our right to process your data in accordance with this Privacy Policy, our Cookie Policy, our Website Terms and conditions of Use, the Services Terms and Conditions.

Information that it is possible to be needed from you

We might ask for and process the following information about you:

Data that you have to provide to us, for example – your name, your address, email address and phone number, age, date of birth, financial and credit / debit card information, personal description, details of your household or business, details of any pets that may live with you in the property and any information about you shown in photos of your property that you provide us with (or which you give us the right to take) and all other information that you choose to voluntarily give us, in case you:

  • Мake a booking inquiry in our website;
  • Fill in a contact or inquiry form via our website
  • Make a subscription to receive a newsletter that we do offer sometimes;
  • Provide feedback to us via our website;
  • Reply to our marketing communication;
  • Connect with us by phone, post or email or by the live chat function on our website ;
  • Or make a report for a problem with some of our Services.

Here you can find all the information which we take automatically every time you visit any of our website:

  • Technical information, which includes the type of mobile device (“Device”) you are using, mobile network information, your operating system, which type of mobile browser you are using and the time zone setting that you are in;
  • Data for your PC, this includes your IP address if it is shown, operating system, browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and it doesn’t identify any individual and any details of your use of our website, this includes but it is not limited only to – traffic data, location data, weblogs and other communication data, if it is required for our own billing purposes and the resources that you have access to.
  • We are closely related with third parties (for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies) and we might ask for information about you from them.

How your information is used
The information you give to us will be used to:

  • To finalise your booking or booking enquiry, also to organise the services with a provider;
  • To fulfil our responsibilities coming from any contracts signed between you and us;
  • To be able to successfully provide you with the needed data, products and services that you need from us;
  • To be able to get in contact with you for any comments, complaints, queries or feedback you might have for us or the Services;
  • For you to be able to take part in interactive features of our services, if you choose to do so;
  • To let you know about any changes to our Services;
  • To make sure all content on our websites and apps is shown in the most effective way for you and your device;
  • To let you know about goods and services of ours that we think may be of interest to you by post, phone, SMS or email. We are going to end this kind of information by text message or email only if: (I) you have agreed to this; or (II) the information is about products and services close to the ones that were the subject of a previous sale or negotiation of a sale to you (and you have not unsubscribed from receiving these marketing messages); or (III) when we are allowed to do so by law without you agreeing, like, if you gave us a company email address. If you do not agree to use your information in that way, please let us know by using our contact form or the contact details provided in paragraph 8 below.
  • In more details, we will forward your information to the service provider who is going to provide services to you, for the purpose of doing so. These details might include (I) your name, address and contact details; (II) the details for your property and the services you require and any relevant pictures you may have provided us with; (III) the non-binding quote we have provided you with; and (IV) your payment details.
    The information collected about you is used automatically:

The information collected about you is used automatically:

  • To be able to administer our website and for internal operations, this includes troubleshooting, data analysis, testing, research, statistical and survey purposes;
    to be able to improve our website and to make sure that our content is presented in the most effective way for you and your device;
  • To better the quality and efficiency of our products and services;
  • To allow you to get involves in interactive features on the website, when you decide to;
  • As part of the way to keep our website safe and secure;
  • To check and understand the effectiveness of advertising we present to you and to provide adequate ads to you;
  • And to suggest and recommend goods or services that may be of interest for you.

We use the data about you, collected from other sources and we combine it with the one you give us and the one collected about you automatically. We will always only use such data for the purposes set out above.


Our website uses cookies to recognise you as a different user from the other users. This helps us to deliver the best possible experience when you use our website and it allows us to better our Services. For more detailed information on the cookies we use and the reasons why we use them see our Cookie Policy.

Where personal data is stored

All data provided by you to us is kept on our secure servers in the United Kingdom and Bulgaria. We secure a high level of security appropriate to the nature of the data kept and the harm that might result from a breach of security.

The information collected from you could be sent, and stored at a place outside the European Economic Area (EEA). It is a possibility that it might also be processed by people working outside the EEA who operate with us or for one of our suppliers. Such employees may be involved in, along with other things, the processing of your booking, the payment details and the support for the needed services. By providing your personal information, you agree to this transfer, storing or processing. We will ensure that it is treated securely and along with this privacy policy.

By providing your personal information, you agree to this transfer, storing or processing. We will ensure that it is treated securely and along with this privacy policy.

All payments processed by our website made through a chosen third party payment processing services, PayPal and Stripe. They are encrypted using Secured Sockets Layer technology. No credit or debit card details of yours are stored after your payment.

Unfortunately, transmitting information via the internet is not absolutely 100% secure all the time. We always do our best to protect your personal information, but we are not able to guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. After we have received your data, we will use strict procedures and security features to try to avoid all unauthorised access.

Disclosure of your information

We might reveal your personal data to any member of our group, meaning our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may reveal your personal data to third parties:

If we sell or buy any business or assets, we might provide your personal information to the prospective seller or buyer of such business or assets;

If Fixman LTD or substantially all of its assets are acquired by a third party, then all personal data held by it about its customers will be one of the transferred assets;

If we are obligated to reveal or share your personal data so we can comply with any legal obligation, or to enforce or apply our Website Terms of Use or the Services Terms and Conditions and other agreements; or to protect the rights, property or safety of Fixman LTD, our clients, or others. This includes exchanging information with other companies and organisations because of fraud protection and credit risk reduction;

If you refuse to make payments that you owe us after we provided services to you by a service provider, then we might share your personal data to credit reference agencies and to fraud prevention agencies because of fraud prevention. We might also share your personal information to debt collection agencies and they may use your data to trace your whereabouts and recover the debts. The data that we provide to such agencies might in turn be provided by those agencies to other organisations that might use your personal information to do similar checks. Data recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.

Your rights

You save the right keep your personal data away from marketing purposes. We will usually let you know (before taking your data) if we want to use it for such purposes. You can also use this right at any time if you contact us by using the contact details in paragraph 8 below.

The Act gives you the right to access data stored about you. Any access request might be subject to a fee of £10 to meet our costs in providing you with details of the data we keep about you.

Links to third-party websites

It is possible that our website sometimes contains links to and from the websites of our partner networks and affiliates. If you click a link to any of these websites, please note that they have their own privacy policies and that we cannot be held responsible for them. Please check these policies before you submit any personal information with them. We are open to hear any feedback about third-party websites linked to from our websites.

Changes to our privacy policy

By providing your information to us, you give us the right to the use it as set out in this Privacy Policy. If we change our Privacy Policy, we will share the updated policy on this page and might put notices elsewhere in the website (for example the home page) for a reasonable period of time, so that you might see these changes.
If any changes happen, we will also update the “Last updated” date at the top of this Privacy Policy. You are obligated to check our Privacy Policy yourself from time to time in order to make sure that you agree with any changes we might make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

Contact us

Questions, comments and requests regarding this Privacy Policy should be addressed to Fixman LTD by post, by email or by telephone.